The Temple Skincare & spa has a 24 hour cancellation policy. If you cancel within this period or no-show your appointment, fees will apply and you will forfeit your voucher. Please see below for more details.
when to arrive
We recommend that you arrive 15 mins before your appointed time. This will allow introductions & for you to relax and use the bathroom before your treatment. This also allows time for you to fill out all the necessary paperwork.
We aim to provide a quiet and tranquil spa environment for all of our guests, and kindly request that you turn off your mobile phone on arrival and keep voices to a quiet relaxed tone as to not interupt any of our spa experiences.
what to bring
To enhance your journey of wellness, we invite you to enjoy the heated outdoor pool before and after your treatment if you desire so please bring your own towel and swim suit if you wish to take advantage of the facility. Maybe a hat and a book to spend some time by the pool relaxing.
We love pampering you and your friends for a special day out. As there is a lot involved in the smooth and enjoyable runnings for a group booking we do require a small surcharge for any group of 10 or more to cover the extra staffing costs of a hostess and ensure your day flows smoothly.
Group bookings for 2 or more guests, or day spa packages over 2 hours, will require a holding deposit via credit card to secure your allocated time at the spa.
what to wear during treatments?
Maintaining your sense of dignity & well being is of the utmost importance to us. Our fully qualified therapists are trained to drape correctly to respect your comfort & privacy.
Disposable underwear are available for body treatments. Our clients are able to use the heated outdoor pool before and after your treatment if you desire so please bring your own towel and swim suit if you wish to take advantage of the facility.
what if I am late for my appointment?
Arriving late will unfortunately limit the time allocated for your treatment; it will lessen the effectiveness & importantly your pleasure & enjoyment. As a courtesy to all our clients all treatments are completed as scheduled.
As I am sure you know, we are always busy here at Temple Skincare & Spa. To ensure we are able to provide you with your preferred appointment time, we have a booking policy to hold your spot.
You will receive an SMS appointment reminder 4 days prior to your booking, If something has come up and you need to reschedule, that’s a great time to give us a call and do so. If you cancel within the 48 hours before your appointment time, or you simply fail to turn up, you will be charged 50-100% of the treatment value, if you have a Gift Voucher, we will redeem your voucher. We look forward to looking after you in spa soon and we are sure you are going to love your Temple experience.
what if I have a special health condition?
Please inform your therapist of any health concerns that you may have when completing your treatment card.
We do not treat anyone in their first trimester of pregnancy. Our fully qualified therapists will advise on special conditions such as allergies, heart conditions or high blood pressure.
If you are currently or recently have been taking roaccutane it is important you inform your therapist.
The clinic accepts cash, eftpos and all major credit cards. Amex will incur a 3% surcharge.
Sorry no vouchers redeemed on Sundays. 15% surcharge for Sundays.