Booking Terms & Conditions
The Temple Skincare & Spa team can’t wait to care for you.
Just so you know, we have a booking policy…
As we are always busy, to ensure we are able to provide you with your preferred appointment time, we have a booking policy to hold your spot. You will receive an SMS reminder 5 days prior to your booking. If something has come up and you need to reschedule, that’s a great time to give us a call to do so. If you cancel within the 24hrs before your appointment, your credit card or voucher will be charged 50% of the treatment value. If you simply fail to turn up, you will be charged 100%.
Gift Voucher Terms & Conditions
The Temple Skincare & Spa Gift Certificate is non-refundable and is not redeemable for cash, injectables or any external partners; the dollar amount purchased is valid for 3 years from the date of purchase; if the voucher is for one of our event or promotional packages this will revert to the dollar amount spent after 12 months. Must be presented prior to your service or will not be honoured; will not be replaced and will void if lost, stolen, altered or defaced. No shows and cancellations within 24 hours of a booking will have the cost of the service deducted from the Gift Certificates value. Prices are subject to change without notice, and if so you will have to pay the difference between our current price and the price your voucher was purchased for. Please quote your Gift Certificate number when making your appointment.
Shop Terms & Conditions
Thank you for shopping at www.templeskincare.com.au
If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 7 calendar days to return an item from the date you received it. We do not accept returns for change of mind.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will notify you within 30 business days as to the status of your refund after inspecting the item and liaising with the relevant suppliers.
We do not refund for change of mind on services pre-paid or vouchers or products. On occasion we may offer a credit note instead.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Return Shipping
Shipping costs relating to refund claims are non-refundable, you are responsible for your own shipping costs to return the product to us in the event of a refund.
General Information
Although every care is taken for you to receive your order in good condition, we do not issue refunds for damaged or lost parcels, therefore we recommend taking insurance to protect your order.
If you are unhappy with your purchase for any of the following reasons, please return the product in accordance with our Return Policy and within 7 days from the date of purchase, as outlined below:
We may provide a refund if it is determined that:
- The product is faulty ( In other words if the dispensing mechanism is damaged on opening the product)
- The product is not fit for purpose; or (Product fails to meet its purpose for use as described)
- The product is significantly different from our description. (Please see product descriptions at https://templeskincare.com.au/shop/ )
Due to the personal nature of our products and hygiene regulations, we do not provide refunds or exchanges in the following scenarios.
You have changed your mind and would like to exchange a product or obtain a refund
You do not like the characteristics such as texture, fragrance, appearance, and effects of the product
The product did not do what you personally thought it should do
The product appears to have been used extensively prior to your request for a refund, extensively in this context would constitute more than two uses in the event of claiming that a product has caused a skin reaction.
How to apply for a refund:
To apply for a refund, please return the product to 1 Salisbury Road, Castle Hill, New South Wales, Australia 2154 by post or in person, with proof of purchase in accordance with our refund policy. The Temple Skincare & Spa reserves the right to refuse a refund if there is no receipt or proof of purchase confirming the purchase was made at our store, online, or in person.
Provide photographic evidence and a short description of your reason for the refund request. You will be notified of the status of your refund request within 30 days of us receiving notification of your request. All the refund-related information we require to process the request must be provided in order for the refund request to be successful and the refund request must fall within the specified terms and conditions of our refund and return policy which is in accordance with Australian Consumer Law. When returning the product at your own discretion, you will be responsible for paying the shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to a manufacturing fault, in which case we will cover the transport and provide a full refund of your purchase and postage costs.
The refund request timeline may vary from case to case; however, we will keep you updated and aim to resolve your inquiry as quickly as possible. If you are returning an item(s) over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We will not be held responsible for any loss or damage to the item(s) caused by your nominated shipping or delivery service. We cannot approve damaged or missing goods for a refund.
Refund Status Notification:
You will be notified of your refund status within 30 days once The Temple Skincare & Spa is in receipt of the relevant information required to process your refund request. If your refund request is declined, we will provide a reasonable and lawful explanation. In the event that your refund request is approved, you will be offered a product exchange or monetary refund.
Monetary refunds will be made by bank transfer to your nominated bank account or to your credit card if this was your original method of payment. If you opt for a product exchange, a product of the same value as your original purchase will be shipped to your nominated address at no cost.
Where a refund has been approved but not yet received within 10 days, please check your bank account one last time before following up with us, sometimes banks have lengthy clearance times. If you have confirmed with your bank that the refund is not pending clearance, please contact us at salon@templeskincare.com.au for assistance.
Disclaimer: Please check all product ingredients on the label carefully for any allergy concerns or concerns regarding side effects. The Temple Skincare & Spa does not accept any liability or responsibility for undesirable reactions or effects, since reasonable care is taken to select professional skincare brands that offer supportive, beneficial ingredients with your wellbeing in mind. If you are pregnant or breastfeeding, or if you have health concerns, please consult your physician before using skin and body products. If you are prone to skin reactions, do a patch test by applying a small amount of product on your skin in the inner fold of the elbow. Wait 5 minutes to see if any redness or irritation occurs, before using on the entire surface of the body or face. Although unlikely to occur, no guarantee is expressed regarding skin reactions and allergies, since individual tolerance may vary. If you experience any skin reactions, discontinue use and please inform us at salon@templeskincare.com.au and kindly provide a photo of the skin reaction.
Remember to practice caution when using oil-based bath and body products as this may present a slip-hazard in the bath, shower, or non-slip surfaces. Dry your feet thoroughly before stepping onto smooth surfaces and ensure that you rinse the bath and shower thoroughly to remove any slippery residue that may remain.
Gifts & Third Party Products:
If your online order does not reach its intended destination please notify us at salon@templeskincare.com.au and we will look into the matter and ensure that the delivery is completed.
If you receive goods from Temple Skincare & Spa as a gift, to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The cost and liability of returning the product to The Temple Skincare & Spa in good order rests with the sender.
If the product is damaged when we receive it, unfortunately, we will not be able to process your refund. The same refund terms apply and you will be required to provide photographic evidence, provide a short statement for the reason of your refund request and supply the original purchase receipt for the item/s.
Gift cards are non-refundable and are valid for the dollar value at the time of purchase for a period of 3 years from the purchase date. The Gift Card cannot be transferred to another individual or exchanged for cash.
From time to time Temple Skincare & Spa includes promotional third-party goods and accessories, we will refer you to these third parties to process refund requests relating to their products, if you purchase their products at Temple Skincare & Spa.
You may email your refund request to salon@templeskincare.com.au
Post Product Returns To:
The Temple Skincare & Spa
1 Salisbury Road
Castle Hill, Sydney
New South Wales
2155 Australia
Or return the undamaged goods to us in person to initiate the refund request, in accordance with the terms above.